How to Negotiate With Black Swans

In the book, learn to let your known knowns guide you but not blind you. Remain flexible and adaptable in every new case. Black swans are leverage multipliers. Understand positive, negative, and normative leverage. Dig into your counterpart's religion to understand their world views. Review everything you hear, compare notes, and exploit cultural similarities. Search for hidden constraints, desires, and misinformation when faced with irrationality. FaceTime with your counterpart reveals more than research. Pay attention to verbal and nonverbal cues at unguarded moments.