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How to be a better chief of staff

The McKinsey Podcast

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Building Trust and Relationships as a Chief of Staff

Building trust as a chief of staff involves focusing on delivery in the initial months to ensure preparation, high-quality work, and follow-through. Over time, fostering interpersonal relationships helps gain the principal's trust, allowing for valuable feedback and advice provision. Developing pattern recognition and offering insightful judgment based on understanding the organization is also crucial. Furthermore, cultivating trust with the executive team by spending time with them and supporting their success contributes to a collaborative and productive work environment.

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