The McKinsey Podcast
How to be a better chief of staff
Feb 22, 2024
Explore the essential responsibilities of a chief of staff supporting CEOs, qualifications needed, career paths after the role, prioritization strategies, and the importance of genuine connections in business interactions.
19:08
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Quick takeaways
- Chiefs of staff play a crucial role in streamlining CEO workflow by managing information flow and assisting with organization management.
- Building trust as a chief of staff involves consistent delivery, developing interpersonal relationships, and providing valuable advice to foster relationships with the CEO and executive team.
Deep dives
Role of a Chief of Staff in Business
Chiefs of staff in businesses primarily support the CEO, helping enhance the CEO's effectiveness by managing information flow, preparing for events, and assisting with organization management. These individuals, who are often high-potential employees in their second or third job within the company, play a crucial role in streamlining the CEO's workflow and decision-making. They come from diverse backgrounds and exemplify a wide range of expertise, including regulatory knowledge in industries like banking.
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