Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735
This Week in Startups
Blueprinted all customer complaints
The team meticulously documented and analyzed all 150 app screens, along with 72 user policies spanning 100 pages each. By delving into social media posts, customer calls, and interviews, they identified customer complaints and desires, prioritized issues, and committed to resolving them before embarking on new initiatives. Additionally, they focused on revisiting and rejuvenating the core concept of people staying together in their homes to ensure that customer feedback was heard and acted upon.
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