Fixing the Paper Towel Problem as Leader of a Large Organization

The speaker, who is the chancellor of the University of Texas system, took charge of fixing the paper towel problem, demonstrating that leaders should care about even smaller problems./nThe solution to the paper towel problem involved purchasing new paper towels, which required navigating logistical obstacles./nThe fact that the chancellor solved both big and small problems earned respect from the employees./nLeaders should sometimes focus on small problems even in large organizations.