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Mastering Crisis is Everything: Jeff Jones of H&R Block, Uber, Target
Wisdom From The Top with Guy Raz
Navigating Crises and Transformation at a Large Company
The speaker recounts their time at Target, where they navigated through significant crises like a data breach, a failed Canadian expansion, issues with bringing assault weapons to stores, and the transgender bathroom topic. Despite these challenges, they highlighted the company's transformation efforts, including digitizing the business and changing physical retail, such as introducing Bull's Eyes playground in stores.
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