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Car dealers and your future (E)
Akimbo: A Podcast from Seth Godin
Impact of Apple's emphasis on user-friendly software and retail experience
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Apple focused on creating user-friendly software and pushed for a uniform interaction that users could handle, minimizing the need for technical fixes. The introduction of the Apple Store, with its Genius Bar and unique retail experience, changed the way customers perceived Apple products and set them apart from other retailers' offerings.
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