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The Lost Art of Connection: How to Be a Supercommunicator | Charles Duhigg
Finding Mastery with Dr. Michael Gervais
**The Power of Listening and looping for understanding **
Listening is a critical, yet often overlooked, aspect of effective communication. The act of receiving information holds more importance than sending signals. Utilizing a technique known as 'looping for understanding' can greatly enhance comprehension and reduce conflict. This technique consists of three steps: first, ask a deep question; second, repeat back what you heard to confirm understanding; and third, ask for confirmation on whether you got it right. By employing this technique, individuals with opposing viewpoints can foster an atmosphere of understanding rather than hostility, demonstrating a willingness to listen even when they do not agree. Showcasing active listening goes beyond mere head nodding or smiles; it requires engagement through asking questions post-discussion. Consistent super communicators distinguish themselves by asking significantly more questions—ranging from profound inquiries to simple follow-ups—thereby inviting deeper engagement in conversations. This approach not only enriches communication but also enhances relationships by making others feel heard and valued.
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