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380: How to Find Confidence in Conflict, with Kwame Christian
Coaching for Leaders
Empathy and Power in Business Conversations
Empathy plays a crucial role in business conversations, as most individuals tend to hide their true feelings due to discomfort with vulnerability. By personalizing the situation and using a technique like guessing, one can effectively uncover hidden emotions and allow the other person to open up. This approach helps to shift the power dynamic, making the individual feel more in control of the situation.
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