All the Hacks: Money, Points & Life cover image

Think Faster, Talk Smarter and Excel at Spontaneous Conversation with Matt Abrahams

All the Hacks: Money, Points & Life

00:00

The Swiss Army Knife of Communication

The Swiss Army knife of all structures is answering three questions: what, so what, and now what. This structure can be used in various circumstances and provides a nicely structured response. The what is the idea, product, or service being discussed. The so what explains why it is relevant to the audience. The now what outlines the next steps, such as setting up a meeting or providing feedback. This structure can be applied to update meetings as well, where the what is the update, the so what is why it's important, and the now what is what will be done next.

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