#115 Danny Meyer: Hospitality and Humanity
The Knowledge Project with Shane Parrish
Balancing consistency and customization
The story illustrates the balance between consistency and customization in creating a remarkable experience. While one can aim to consistently execute tasks like cooking or playing music, the ability to improvise and customize experiences is equally important. Improvisation, like in jazz music, allows for self-expression, creating unique interactions with the audience. The desire to learn from each other's strengths is highlighted, with a focus on adopting systems for consistency and improvisational skills for customization to enhance the overall experience for guests.
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