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#57 Sheila Heen: Decoding Difficult Conversations
The Knowledge Project with Shane Parrish
Understanding the Three Layers of a Difficult Conversation
People's ability to move emotionally towards a more constructive place is wired differently depending on who they are/nDifficult conversations have three layers: what happened conversation, feeling conversation, and identity conversation/nThe three key components of the what happened conversation are: what has happened, what is happening now, and what should happen
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