AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Focus on Service, Not Blame
When clients cancel appointments, it's important to inquire if they want to reschedule or share the reason. If they decline a consultation, don't make it about them or their fault. Avoid judging them or assuming they don't value solving the problem. Instead, reflect on your own actions during the consultation and frame the conversation as serving the client.