Learn how to gracefully handle hearing 'no' in coaching consultations, turning objections into opportunities to demonstrate value. Discover ways to navigate sales objections with empathy, understanding, and a client-focused approach, while managing emotions like resentment and judgment.
Learning to gracefully handle rejection in sales is crucial for demonstrating coaching value.
Responding with compassion and curiosity can turn objections into opportunities for service and value creation.
Deep dives
Understanding the Importance of Hearing No Gracefully
In this episode, the key focus is on handling rejection gracefully, especially when hearing a 'no' in sales. Stacey Bayman emphasizes the inevitability of facing rejection and the primal fear it triggers in people. She highlights the significance of learning how to handle rejection without taking it personally, maintaining a service-oriented approach.
Learning Clean Selling and Overcoming Objections
Stacey introduces the concept of clean selling, emphasizing the need to detach from the outcome of sales interactions. She discusses the dynamics of turning objections into opportunities for value creation and service. By focusing on understanding the client's perspective and providing valuable insights, Stacey advocates for a compassionate and non-judgmental approach to sales.
Navigating Objections During Consultations
The episode delves into various scenarios where clients may express objections or say no during consultations. Stacey provides insights on responding to cancellations, objections during calls, and addressing concerns like pricing and value perception. She emphasizes the importance of open communication, curiosity, and service-oriented responses in handling objections effectively.
Responding Gracefully to No Via Text or Email
Stacey offers strategies for responding gracefully to rejection communicated via text or email. She highlights the significance of meeting clients where they are, showing understanding, and offering compassionate responses. By encouraging open dialogue, seeking feedback, and maintaining a supportive stance, Stacey guides listeners on navigating rejection with empathy and professionalism.
If you’re getting "nos" on your consults, you know how tempting it can be to take it personally and end the conversation. However, this moment is the perfect opportunity to show them the real value of coaching by demonstrating love, compassion, curiosity, and zero judgment. To do that, you must learn how to hear "no" gracefully.
I walk you through examples of how to be graceful when hearing "no," and my favorite thoughts to think and actions to take in these moments. Hear the four main ways we get "nos" as coaches, how being inexperienced at selling can turn yeses into nos, and the importance of stepping into your wisest coaching self when you get a "no."
If you want to start making serious money as a coach, you need to check out 2K for 2K. Click here to join: https://staceyboehman.com/2kfor2k!
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