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Winning in Highly Saturated Markets with Rishi Mandal, Future

Traction

00:00

Human Connection and Rapid Support

Highlighting the importance of personal connection, the company pairs customers with coaches who have relatable backgrounds and interests, emphasizing a human touch in providing continuous support. The company's coaches promise an average response time of 15 minutes, demonstrating a commitment to being there for customers on a daily basis. By offering a real person for guidance at $5 a day, the company distinguishes itself from industry giants like Nike and Apple, focusing on personalized support over community-driven approaches. Despite daily suggestions to add a community aspect to their model, the company prioritizes individual interaction and referrals from satisfied members.

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