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Leadership in Manufacturing cover image

E48, Why Strategic Product Management (SPM) is Important.

Leadership in Manufacturing

NOTE

The Importance of Feedback in Product Management

Product managers often receive too much feedback, much of which is from sales teams rather than users. The support team is undervalued, despite being the quiet hero within organizations. It's ironic that we spend money on marketing to encourage people to talk to sales, but then rush them off the phone when they call support. Building a relationship with support and prioritizing their feedback can be beneficial. Feedback from sales is valued, but it must be statistically valid before implementing it.

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