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Rob Khazzam, CEO at Float on Building a Culture of Urgency, Customer Obsession, and Risk Tolerance

This New Way

NOTE

The Consequences of Poor Team Management

The speaker reflects on their initial mistakes in managing a team in Prague where they rushed hiring without proper vetting, operated with bias, failed to set clear expectations, and lacked confidence in coaching. This resulted in hiring the wrong people who did not succeed due to mismatched skills and values, unclear expectations, and ineffective coaching, ultimately leading to the team's termination. The painful experience taught the speaker valuable lessons in confronting failure, letting people go, and the importance of better hiring practices for future success.

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