Transforming Data into Business Solutions with Salesforce AI CEO, Clara Shih
Gradient Dissent: Conversations on AI
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The Surge of AI Adoption During the Pandemic
The pandemic created a surge in the adoption of AI technology, particularly in chatbot solutions. Companies realized the necessity of AI in improving their customer service operations, leading to a 700% growth in the adoption of Einstein AI from December 2020 to December 2021. This surge was driven by the need to provide quick and efficient customer service, especially during a time when long wait times on calls and delayed email responses were unacceptable. The pandemic clarified the importance of implementing AI as a standard operating procedure for businesses to enhance customer interactions and satisfaction.
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