3min snip

Founders cover image

#266 Henry Ford's Autobiography

Founders

NOTE

Prioritize Service Over Profit for Lasting Success

The prevailing business mindset often prioritizes profit over service, leading to a disregard for customer satisfaction. This approach can create initial success but lacks the foundation for lasting growth. True success in business comes from focusing on the needs of customers and improving product quality rather than merely extracting maximum profit. Historical examples reveal that many companies neglect better manufacturing methods while achieving financial gains, showcasing a short-sighted vision. Businesses should adopt the philosophy of prioritizing service, ensuring that customer satisfaction drives decisions and builds loyalty. The contrast is stark when evaluating personal experiences with various companies, as many do not embody a customer-centric mindset. Ultimately, the emphasis should be on serving customers effectively, creating a mutually beneficial relationship that fosters long-term success, rather than quick financial returns.

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