Words Matter: Speak with Intention

Choosing words carefully is crucial, especially in emotionally charged situations, to ensure attentive listening. Use simple, clear, and neutral language. Frame thoughts as personal opinions by starting sentences with 'I' instead of 'you' to avoid accusatory tones and encourage engagement. Acknowledge your role in the conversation and articulate desired outcomes. Avoid apologizing for your feelings, as this detracts from the main issue and can shift focus to managing emotions. Replace 'but' with 'and' to assert your perspective without undermining others.