Recognizing Emotions and Focusing on What Happened

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The natural tendency in both personal and business contexts is to focus on what happened when someone expresses an emotion. However, it's important to listen for those emotions and affirm them, as every emotion should be acknowledged. This is a skill that some people naturally excel at, while others may need to discipline themselves to do so. In a marketplace culture, there can be a tendency to dismiss emotions, but it's important to recognize and affirm them.

Mastering difficult conversations involves going beyond your own perspective to understand what each person in the conversation sees, feels, and leaves unspoken. Sheila Heen and I discuss how.

Download the application guide: https://bit.ly/483mkzv

Here's what we cover in this episode:

- The three layers of a difficult conversation

- What workplace problems often originate from

- Why owning your contribution to the problem up front is the best way to avoid the blame game

- How to prepare to have a difficult conversation

- Why having difficult conversations isn’t a bad thing

Special thanks to our sponsor BELAY for offering an exclusive resource called Power of Productivity. In this resource, you will learn how to refocus and implement efficient strategies so you can get back to what you do best. Get your free resource today.

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