To create a successful franchise or small business, it's important to have a model that works independent of the individuals involved. This allows for consistency and frees up time. However, if you're looking to improve your business and work fewer hours, you must be willing to change. Your business reflects your character, so disorganization and lack of processes will be replicated. While smart people can help solve problems, true change starts at the top. This may be difficult to accept, but it also means that you hold the power to be the solution.