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The Power of Genuine Apologies and Managing Emotions in the Workplace
Genuine apologies from leaders in the workplace can enhance trust, satisfaction, and organizational commitment. However, expressing negative emotions like anger can be risky, especially for women who might be perceived as out of control. Men expressing the same emotions are often viewed more positively. It's advisable to openly display positive emotions like enthusiasm and happiness, but exercise caution with negative emotions. Self-disclosure should be used for task advancement, not personal satisfaction, and it's crucial to understand oneself and the environment before practicing self-disclosure to enhance trust and team performance.