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316 - Experience Design is Product Management
This is Product Management
Starting Point: Listening to Customers' Feedback
Teams should listen to their customers' feedback to identify areas that need improvement or adjustment in their processes. By utilizing Voice of Customer (VOC) surveys and other feedback channels, organizations can effectively pinpoint where to start looking for opportunities to enhance their services or products. It is crucial to follow the guidance provided by customers as it often leads to the right direction for making necessary optimizations.
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