The Importance of Effective Feedback and Communication

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Feedback debt can have unpredictable consequences. Instead of using text or Slack, it's better to have synchronous voice conversations. Praise in public, criticize in private, and focus on actions and growth. Provide context, observation, result, and next steps in your feedback.

Moving forward in our careers often means giving and receiving feedback. But how candid can we be in communicating with others? For Kim Scott, anything less than radical just isn’t enough.

An executive, speaker, author, and executive coach, Scott is known for her concept of radical candor, which she defines as “caring personally and challenging directly at the same time." By mapping communication onto the axes of caring and challenging, she derives four quadrants of feedback behavior: radical candor, obnoxious aggression, manipulative insincerity, and ruinous empathy.

In this episode of Think Fast Talk Smart, Scott shares how we can all move our communication into the radical candor quadrant, “to learn what we don't know and to help other people learn what they don't know.”

More Resources

Kim Scott, personal website and on LinkedIn

The Radical Candor podcast