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#27 Chris Voss: The Art of Letting Other People Have Your Way
The Knowledge Project with Shane Parrish
Emotional Intelligence and Navigating Fears
Emotional intelligence is crucial in uncovering fears quickly, diffusing negativity, and promoting balanced communication to solve problems efficiently. The key is to focus on avoiding loss rather than achieving gains, as 70% of decisions are based on this principle. Navigating people's fears involves understanding that individuals fear failing in a new way, not failure itself.
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