Understanding the Impact of Personal Identity in Communication

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Being mindful of how individuals identify themselves in terms of their skills and successes can help in communication by avoiding attacks on their identity and affirming their positive aspects. This approach sets a tone for discussing performance issues without attacking the individual. Additionally, being aware of a person's identity can enhance the impact of compliments and lead to richer and deeper affirmations. Understanding a person's identity can play a significant role in resolving conflicts and can influence the emotional reactions and anxiety levels in communication.

Mastering difficult conversations involves going beyond your own perspective to understand what each person in the conversation sees, feels, and leaves unspoken. Sheila Heen and I discuss how.

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Here's what we cover in this episode:

- The three layers of a difficult conversation

- What workplace problems often originate from

- Why owning your contribution to the problem up front is the best way to avoid the blame game

- How to prepare to have a difficult conversation

- Why having difficult conversations isn’t a bad thing

Special thanks to our sponsor BELAY for offering an exclusive resource called Power of Productivity. In this resource, you will learn how to refocus and implement efficient strategies so you can get back to what you do best. Get your free resource today.

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