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Dr. Mike on Culture, Criticism, and Clear Communication | AMA Vol. 23
Finding Mastery with Dr. Michael Gervais
Observe First, Lead Second
A CEO should prioritize becoming a learner upon entering a new organization, focusing on observing genuine behaviors and interactions rather than imposing intensity or changes immediately. This involves conducting a 'learning tour' to gain insights into the organization's dynamics, including informal interactions in hallways and responses to disagreements. Effective leaders must assess whether employees align their words with actions and manage conflict constructively. Understanding the classic transformation arc of forming, storming, norming, and performing can provide valuable context for evaluating team dynamics and fostering a healthy workplace culture.
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