2min snip

"1 to 1000" | Scaling Startups with CEOs cover image

E3: How Atlassian Scaled From Start-Up to A $50B Market Cap

"1 to 1000" | Scaling Startups with CEOs

NOTE

Building a Valuable Ecosystem and Customer Community

Building a valuable ecosystem and customer community around a company is a virtuous and valuable endeavor that takes significant time and effort. By creating an ISV app ecosystem, publishing APIs, and establishing a marketplace for customers, a company can lay the groundwork for a strong defensive moat. The approach fosters customer loyalty and stickiness while also nurturing a vibrant economy of companies and developers profiting from the platform. Moreover, investing in credentialing, training, certification programs, and customer community initiatives can pay off in recruitment and customer engagement, especially in a market with a large customer base.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode