Challenging questions can lead to a person becoming your biggest supporter
When someone asks a question with energy, it's best to let them keep talking and not to answer immediately
Negative comments can sometimes be misinterpreted
Asking for clarification can lead to uncovering the actual concerns behind a negative comment
A negative comment can actually be an opportunity to provide ammunition to someone to sell your idea
Most professional communication is spontaneous in nature: it’s providing feedback in the moment, answering questions, introducing people. On this podcast episode, Strategic Communication lecturer Matt Abrahams speaks with Stanford lecturers Adam Tobin and Dan Klein on how to become more comfortable and confident in in-the-moment speaking situations.