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What's the Big Idea with Andrew Horn cover image

Jayson Gaddis - ”Getting to Zero” - How to master conflict resolution in your important relationships

What's the Big Idea with Andrew Horn

NOTE

**Active listening **

We need to figure out who will take action and what the plan is. This involves steps like taking personal responsibility and avoiding blaming language. When speaking, we should start by acknowledging our mistakes and the impact they had. When listening, we should actively engage and use the Lufu acronym (Listen Until The Other Person Feels Understood). This involves validating the other person's feelings, empathizing with them, and taking ownership of our actions that caused upset until their nervous system calms down.

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