Product Thinking cover image

Episode 177: The Evolution of User Research: A Conversation with Steve Portigal, Author of Interviewing Users

Product Thinking

NOTE

Building Rapport with Active Listening and Deep Follow-up Questions

Active listening and asking deep follow-up questions make people feel heard and valued, creating a deeper connection. Instead of relating personal experiences, expressing understanding and interest in the speaker's words builds rapport effectively.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner