Engage with Empathy and Clarity

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Productive disagreement requires viewing others as real individuals rather than faceless online personas. Start by acknowledging differing worldviews to promote understanding. Use precise terminology to connect effectively, especially in contentious topics. Recognize that some discussions may not be worth engaging in, prioritizing those who are genuinely curious. Online interactions often lack the nuance of in-person conversations, where individuals tend to be more reasonable and open-minded. Disagreement is valuable for exchanging ideas, but it is crucial to differentiate between constructive discourse and trolling, which adds no value and often escalates conflict.

Gabriel Reilich is Head of Content & Innovation at Upworthy. He is the co-author of Upworthy - GOOD PEOPLE: Stories From the Best of Humanity.

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