Rebuilding trust does not occur through apologies; instead, it requires making and keeping new commitments. Apologies can be a part of acknowledgment but are insufficient as a standalone solution. Individuals and organizations must recognize that repeated behaviors, like habitual lateness, undermine credibility, making mere apologies ineffective. True trust restoration necessitates consistent action that aligns with new commitments. Additionally, initiating change requires addressing specific, often overlooked questions that transform ideas into actionable steps.
From the archive: This episode was originally recorded and published in 2021. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant.
David Horsager is the Wall Street Journal bestselling author of The Trust Edge and the leading global expert in building high-trust leaders and organizations.
Top 3 Value Bombs
1. If you want to connect with more people, be grateful.
2. There’s always a cost when there’s a lack of trust.
3. Be good at asking the question “how” at least three times - until you get to something that you can do today or tomorrow.
The Tools to Solve Your Organization’s Greatest Problems - Trust Edge
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