Identifying influential individuals in the organization and engaging them as change champions can help manage change effectively. These influencers are team players who are respected and followed by their peers. By establishing a group of change champions from different parts of the company and keeping them informed about the change, they can effectively communicate and gather feedback from their peers. These champions also serve as pilot participants and super users, representing the voice of change within the organization. Their involvement provides meaningful insights for change managers and ensures that concerns and feedback from various departments are effectively addressed.
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to train and engage employees in the change.