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Off Script: Into the future with AI-first Customer Service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
AI Revolutionizing Customer Service
AI is transforming customer service by not only answering questions but also handling tasks that support managers do. It eliminates repetitive tasks for human agents, allowing them to focus on more interesting aspects. AI introduces a new and improved way of providing customer service by enhancing the overall system performance and customer experience. The shift to AI requires a complete mindset change rather than just adding it as a product change, resulting in the development of novel customer service products.
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