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#237 - Chris Voss - How To Negotiate Like An FBI Agent
Modern Wisdom
The Power of Asking 'How am I supposed to do that?'
Saying "how am I supposed to do that?" can lead to a more productive conversation by triggering collaboration. It forces the other person to reconsider their position and opens up the possibility of finding a solution. The goal is not the answer itself, but the thought process it provokes. It's one of four ways to say no, starting with a softer approach and becoming more firm with each response.
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