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The Merchant Model
In this engaging and entertaining discussion, the speaker explains the differences between the merchant and agency models in the travel industry. The merchant model involves Expedia and US companies, where they hold the customers' cash for 90 days. Meanwhile, the agency model, adopted by booking.com, is a more traditional travel agency model where the hotel pays a commission after the booking is made. Expedia recognized the profitability of the hotel business and acquired a company to capitalize on it.