Former Jetsetter & Room 77 CEO, Drew Patterson, joins the podcast to discuss the rise of Booking.com, the biggest startup in the travel industry. Topics covered include the founding of Booking.com, the role of search in online travel, Expedia's decision not to acquire Booking.com, and the success of Booking.com after its acquisition. The episode also touches on the challenges of innovation in the travel industry and the potential growth of Bookham.
Read more
AI Summary
Highlights
AI Chapters
Episode notes
auto_awesome
Podcast summary created with Snipd AI
Quick takeaways
Priceline's acquisition of Booking.com in 2005 using the agency model proved highly successful, making it the largest online travel agency in the world.
Priceline's strategy of acquiring smaller, early-stage companies with potential and letting them operate autonomously contributed to their success, unlike Expedia's strategy of acquiring established companies.
Booking.com's success highlights the importance of the agency model and the advantages of consolidation and a strong marketplace in the online travel industry.
Deep dives
Priceline acquires booking.com, bringing the agency model to the forefront of the online travel industry
Priceline acquires booking.com in 2005 for $133 million, merging it with Active Hotels to create the largest online travel agency in the world. Booking.com operates on the agency model, where hotels pay a commission for bookings, rather than the merchant model used by other OTAs. This model proves highly successful as booking.com grows rapidly, achieving over half a billion room nights booked in 2016.
Priceline's strategy of acquiring early-stage, subscale businesses
Priceline's strategy focuses on acquiring smaller, early-stage companies with potential. They let these businesses operate autonomously, providing capital for growth and holding them accountable for results. This approach stands in contrast to Expedia's strategy of acquiring more established companies with existing growth trajectories.
The challenges and power of marketplaces
Booking.com's success illustrates the challenges and rewards of building a marketplace. In the early days, bringing fragmented supply onto the platform was a major challenge, but once critical mass was achieved, the platform's defensibility became apparent. Booking.com became the go-to platform for both hotels and travelers, creating a virtuous cycle of increasing supply and demand.
Implications for the online travel industry
Booking.com's success highlights the importance of the agency model in the online travel industry. It also showcases the value of consolidation and the competitive advantages of a strong marketplace. The challenges faced by Expedia and other US companies to enter the European market underscore the complexities of operating in different regions with diverse languages, marketing channels, and consumer behaviors.
Impact of Airbnb on the travel industry
Airbnb has successfully disrupted the travel industry by introducing a marketplace innovation that has unlocked a huge new supply of accommodations. This innovation has brought many advantages to consumers, such as more affordable options and unique experiences. The ability for homeowners to list their properties on Airbnb has provided an opportunity for extra income and has expanded the supply of accommodations. This has created a new class of supply that appeals to travelers looking for more personalized and local experiences. Airbnb's success in creating this new supply has showcased the power and impact of marketplace dynamics in the travel industry.
The success and challenges of meta search engines
Meta search engines, such as Kayak and Trivago, provide an abstraction of the decision-making process for travelers. They enable users to compare prices and options across different travel websites and marketplaces. Meta search engines monetize their platforms through advertising and customer acquisition fees from the marketplaces themselves. However, the success of instant booking within meta search engines has been mixed, as it introduces challenges in completing transactions and dealing with edge cases. Despite this, meta search engines have played a significant role in improving the customer experience by simplifying the search and decision-making process for travelers.
Acquired trains its lens on the “second or third best acquisition of all-time”, Priceline’s 2005 purchase of Booking.com. Our heroes are joined by friend-of-the-show and former Jetsetter & Room 77 CEO Drew Patterson to help understand how this little-known startup from The Netherlands grew into the largest travel company in the world, with nearly $8B in annual revenue. Was this deal even better than Instagram??? We debate, hotly.
Expedia’s early flirtation with Booking, and decision not to acquire the company
Priceline head of M&A Glenn Fogel’s vision for how powerful the agency model for OTAs could become in Europe
Priceline and Glenn's 2004 acquisition of Active Hotels in the UK, followed by the 2005 acquisition of Booking for $133M and the combination of the two businesses into Booking.com
Booking’s incredible growth in the decade since the acquisition, from less than 20M room-nights to over 500M, and $7.8B in revenue in 2016