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#044 - Mary and Tom Poppendieck - lean software development
No Nonsense Leadership
Principles for Addressing High Resource Demand
To effectively manage high resource demand, focus on three fundamental principles: prioritize understanding customers and their problems, develop the ability to listen and ask the right questions, and ensure that the work done caters to the real needs of customers. Simply following what people say may lead to ineffective solutions, so it's crucial to grasp the core problem and focus on the customers' experiences and genuine needs. Approaching this challenge does not have a fixed formula but requires a tailored approach for each situation.
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