Gen AI and KM

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One of the many places where gen AI can be transformative is in helping customers understand and document knowledge. It can identify topics that are frequently discussed but lack information, eliminating the problem of gaps in knowledge. Instead of manually scrolling through channels for information, gen AI can analyze conversations and generate drafts that summarize the key points. This saves time and effort for those who have to deal with large volumes of information. With gen AI, customers can get out of the game of constantly asking people what they want and move away from manual processes.

Enterprise Knowledge COO Joe Hilger speaks with Rick Nucci, Co-Founder and CEO of Guru. Guru is an all-in-one tool that keeps your team connected and puts all of the information they need in one place, going beyond your average knowledge base. Guru just released Assist, their new generative AI writing assistant that will help users instantly summarize, refine, and improve their knowledge in Guru. This complements their other recent release, Answers, which enables you to connect your company’s apps to Guru and access information instantly.

In this conversation, Joe and Rick talk about the benefits of Guru, how it can help an organization improve their knowledge management, and how generative AI works in the industry.

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