The Importance of Local Presence and Cultural Context in Business Integration

It's important for a company like D&D to be close to the companies they integrate with in order to focus on their business. The cultural context, time zone, and work habits all play a role in their success. The fight between big players like Chase and the question of winning in a commodity market by having the lowest cost or building differentiation is an interesting debate. Customizing for big ticket customers is the roadmap.