Maintain continuous engagement throughout the conversation.
Paraphrase and summarize to confirm understanding, especially during lengthy discussions.
Ask 'what' and 'how' questions to encourage the other person to elaborate and clarify their needs.
Help them define what success looks like for them.
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Scott Walker is a former Scotland Yard detective, world renowned hostage negotiator and an author.
Having successfully resolved over 300 cases, from hostage negotiations to piracy, ransom and cyber extortion attacks, Scott has gained deep insights into how human communication works and today we get to find out his wildest stories and best tips.
Expect to learn how the science of negotiating actually works, the questions should you ask at the beginning of a negotiation to set the tone, how you can deal with overwhelm and nerves in high pressure situations, Scott’s advice for negotiating with difficult people, how to avoid the most common negotiation mistakes and much more...