Evaluating Email Communication and Asking Predictive Questions for Better Feedback

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Leaders can evaluate their email communication effectiveness by seeking feedback from others. However, creating the right environment for honest feedback can be challenging. Instead of asking vague questions, it's more effective to ask about predictive scenarios to encourage a more concrete response. For example, asking someone to rate the likelihood of inviting the leader to a dinner with close friends provides an easier and more accurate response than asking for a general impression. Asking specific questions such as how often the recipient feels frustrated after receiving an email can yield valuable insights, although many people may be unwilling to engage in this level of self-reflection.

Blake Eastman has dedicated his entire life to psychology and nonverbal behavior. In 2009 he founded The Nonverbal Group, a behavioral research and education company in New York City which conducts large scale studies on human behavior and uses a wide range of technologies to systematically deconstruct and improve human communication. Eastman dives deep into how we communicate with one another, including the ability to read nonverbal cues, his thoughts on big talkers vs. silent types, how we can communicate with our partners without complaining, the value of watching ourselves communicate on video, understanding the power structures and social dynamics at work, and so much more. Eastman has also served as an adjunct psychology professor at the City University of New York for six years where he taught General Psychology, Developmental Psychology, and Group Dynamics. He is also a former professional poker player and the founder of School of Cards, the first brick-and-mortar poker school in New York City. Listen and Learn

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