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Agency Acceleration: LinkedIn Strategy, Client Retention, and Offers
Marketing School - Digital Marketing and Online Marketing Tips
Delight Over Satisfaction
Effective community management requires a strategic approach, focusing on manageable goals to avoid overwhelm. Growth should be pursued gradually while ensuring quality execution in specific areas. It's crucial to retain clients consistently, aiming for high retention rates, as success hinges on exceeding client expectations. Transitioning from mere customer satisfaction to customer delight is essential; delight leads to referrals and organic promotion, revealing the importance of fostering genuine positive experiences over traditional metrics of satisfaction.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode