Rolling out services to new markets presents challenges, as seen in the South Korean context, where Coupang offers a diverse membership model catering to a sizable customer base of 21 million active buyers out of 22 million households. With 14 million members subscribed to the Rocket WoW program at a reasonable monthly fee, members enjoy free delivery, low grocery delivery minimums, access to a streaming service, and food delivery discounts, all of which enhance value. Data indicates a correlation between the variety of services used and member retention, showing that greater engagement leads to lower churn rates and increased spending, evidenced by a substantial revenue growth per buyer from 2018 to the present.

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