109. Simplify! How to Communicate Complex Ideas Simply and Effectively
Think Fast Talk Smart: Communication Techniques
Building & Maintaining Trust
✨Key takeaways:
- Treat trust as a skill by understanding, building, and fixing it.
- Continuously monitor and improve trust.
- Diagnose and address trust issues precisely and urgently.
- Trust triangle includes authenticity, logic, and empathy; a lack of one creates wobble.
Treat trust like any other skill you build–understand its parts, develop them, and fix wobbly areas. Continuously monitor the trust level and address any weaknesses. If trust is wavering, address the specific cause urgently and precisely. Trust comprises authenticity, logic, and empathy. If you are blocked from experiencing any one of those three, you're not going to trust me.If any component is lacking, trust falters, creating skepticism.
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