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#122 Robert Cialdini - The Principles of Persuasion

The Knowledge Project

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The Principles of Giving First

The way to do it that's least costly is to give information to people about things that will er improve their outcomes in any given situation. This is saying something else. We have to go first. The customer has to go first, not the usual behavioral model which says if you buy my product I'll provide a good service or merits of the offer  I can provide. That means the customer must go first and we need to be able to deliver value easily.

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