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Educational First Strategy for Growth
HubSpot adopted an educational first approach to create value for users, ensuring that over time they would convert to customers. They devised a model to understand how much content a creator could produce, the traffic and conversions each piece of content could generate, and the number of customers they could acquire monthly. This strategy enabled them to predict growth and required headcount. The rise of AI has shifted the landscape towards AI creating informational content, while human editors focus on curating the content, leading to a different growth model.