Delivering feedback effectively requires an approach that balances honesty with kindness. Engaging in niceness during feedback helps in establishing alignment with the recipient's goals. Positive reinforcement prior to constructive criticism can ease the tension typically associated with feedback. Highlighting strengths first can create a more receptive atmosphere for pointing out areas of improvement. This method not only encourages growth but also fosters a productive dialogue, transforming feedback into an opportunity for positive change rather than a source of anxiety.
Are you "too nice" at work? Social psychologist Tessa West shares her research on how people attempt to mask anxiety with overly polite feedback — a practice that's more harmful than helpful — and gives three tips to swap generic, unhelpful observations with clear, consistent feedback, even when you feel awkward. After the talk, Modupe shares useful tips on how to share constructive criticism.